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Noticeboard

Prescription Requests

With effect from 1st October 2017 patients will no longer be able to order prescriptions over the telephone.  The repeat slips received back from the chemist are to be handed in at Reception or posted to us.  Only in exceptional circumstances i.e. if you are housbound, will we take requests over the phone.  If you have difficulty accessing the surgery please either sign up for My Health Online, where you will be able to order your repeat prescriptions with us directly via the internet, or speak to your local pharmacy.

Out of Hours
Outside normal surgery hours, e.g. evenings, weekends and Bank Holidays, medical care is provided by North Wales Out Of Hours Service (0300 123 5566), the recognised out-of-hours service commissioned by Betsi Cadwalader University Health Board

Home Visits
Our doctors typically see four patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients who are mobile to come to the practice, if at all possible. Request for visits to housebound patients should be made before 11:00am.  Visits will be carried out at the discretion of the doctors.

Patient Registration
If you live in our practice area and would like to register with us, please either complete the on-line form attached or visit us at the surgery to complete a registration form that is available from reception. On the form, you will be able to say which practitioner you would prefer to see. However, you will be registering with the practice rather than an individual GP.

Test Results

We provide a service to take blood within the surgery for all tests approved by a healthcare professional. We are not able to take tests for which there is no clear clinical need.  These tests are normally carried out by Gill our phlebotomist/HCA or one of the sisters.


As a failsafe system, we ask patients to contact the surgery for results if they have not received them within two weeks (unless you have been informed that a delay is expected).  Please call the surgery after 2pm for your results.


Our reception staff are not qualified to comment on the results but they are able to tell you if you need to see a GP to discuss the results.


Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 
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