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Noticeboard

Prescription Requests

With effect from 1st October 2017 patients will no longer be able to order prescriptions over the telephone.  The repeat slips received back from the chemist are to be handed in at Reception or posted to us.  Only in exceptional circumstances i.e. if you are housbound, will we take requests over the phone.  If you have difficulty accessing the surgery please either sign up for My Health Online, where you will be able to order your repeat prescriptions with us directly via the internet, or speak to your local pharmacy.

Out of Hours
Outside normal surgery hours, e.g. evenings, weekends and Bank Holidays, medical care is provided by North Wales Out Of Hours Service (0300 123 5566), the recognised out-of-hours service commissioned by Betsi Cadwalader University Health Board

Home Visits
Our doctors typically see four patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients who are mobile to come to the practice, if at all possible. Request for visits to housebound patients should be made before 11:00am.  Visits will be carried out at the discretion of the doctors.

Patient Registration
If you live in our practice area and would like to register with us, please either complete the on-line form attached or visit us at the surgery to complete a registration form that is available from reception. On the form, you will be able to say which practitioner you would prefer to see. However, you will be registering with the practice rather than an individual GP.

When We Are Closed

outofhours Outside normal surgery hours, e.g. evenings, weekends and Bank Holidays, medical care is provided by North Wales Out of Hours Service, the recognised out-of-hours service commissioned by Betsi Cadwaladr University Local Health Board.

The service is operational between 18:30 hours and 08:00 hours Monday to Thursday and at weekends from 18:30 hours on Friday to 08:00 hours on Monday.  The service is also available for ALL Bank Holidays.

Calls are taken by fully trained staff and mobile patients are expected to travel to an out-of-hours centre to be seen.

The contact number for North Wales Out of Hours Service is:

0300 123 5566

Out of hours cover is the responsibility of a co-operative, North Wales Out of Hours, based at Glan Clwyd Hospital with a satellite at Llandudno Hospital. Please call the usual surgery phone number 01492 592424.

IN AN EMERGENCY PHONE O1492 592424 DAY OR NIGHT

NEWN ARGFWNG FFONIOWCH 01492 592424 DYDD NEU’R NOS


NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 
NHS WalesThis site is brought to you by My Surgery Website