Llys Meddyg SurgeryBetsi Cadwaladr University Health BoardBCUHB – Llys Meddyg Surgery23 Castle StreetConwy, LL32 8AYTel: 01492 592424
Please note requests for prescriptions will not be taken over the telephone. The repeat slips received back from the chemist are to be handed in at Reception or posted to us. Only in exceptional circumstances i.e. if you are housbound, will we take requests over the phone. If you have difficulty accessing the surgery please either sign up for My Health Online, where you will be able to order your repeat prescriptions with us directly via the internet, or speak to your local pharmacy.
Out of Hours Outside normal surgery hours, e.g. evenings, weekends and Bank Holidays, medical care is provided by North Wales Out Of Hours Service (0300 123 5566), the recognised out-of-hours service commissioned by Betsi Cadwalader University Health Board
Home Visits Our doctors typically see 4 patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients who are mobile to come to the practice, if at all possible. Request for visits to housebound patients should be made before 11:00am. Patients will be contacted by telephone first with visits being undertaken at the discretion of the doctors.
Patient Registration If you live in our practice area and would like to register with us, please either complete the on-line form attached or visit us at the surgery to complete a registration form that is available from reception. On the form, you will be able to say which practitioner you would prefer to see. However, you will be registering with the practice rather than an individual GP.
Pre bookable consultations are available to book Monday to Friday up to four weeks in advance. The practice also offers a book on the day system whereby if you ring the surgery or call in from 08:30 then you will be given an appointment for that day.
Appointments are for 10 minutes and for one person only. If you think that a longer appointment is necessary, please mention this to our receptionists.
We do try to keep to the appointment times, but in the nature of the job, there are some unavoidable delays. We ask for you to be patient if this happens. Please note that from time to time, you may not be able to see your chosen GP because he/she may either be on holiday, having just been on call,or undertaking further training. In these instances, our staff will either offer you an appointment with another GP or advise you when best to contact us again to see your chosen GP.
Appointments are a mixture of pre book and book on the day.
8.30am to 11.30am and 3.00pm to 5.30pm
Saturday and Sunday - closed
When you telephone the surgery to book an appointment, our Receptionists will ask you the reason you want the appointment.
To help you make the correct appointment we need to know a little more about why you need the appointment. This is because the Receptionist has a number of alternative types of appointments available and we need to offer you the most appropriate appointment to deal with your problem.
The most appropriate appointment may be with a GP for example, or perhaps with another member of our Practice Team i.e. Physiotherapist, Pharmacist, Nurse etc.
In this way, on the occasions when you really do need to see a GP, there is more likely to be a free appointment for you.
Please be assured that whatever you tell or say to the Receptionist will be treated in the strictest of confidence.
Appointment lines open at 08:30. Please do not call before then unless you have a medical emergency, you will be asked to call back.
Appointments are a mixture of pre book and book on the day
Our doctors typically see four patients in the practice in the time it takes to do a single home visit.
For this reason, we ask our patients who are mobile to come to the practice, if at all possible. Request for visits to housebound patients should be made before 11:00am.
Visits will be carried out at the discretion of the doctors.
It is usual for one of our nursing sisters to act as a chaperone for intimate examinations.
If a chaperone is not offered and you wish for one, please tell the doctor.
Appointments with one of our nurses or our healthcare assistant start at 8.40 am every day.
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