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Noticeboard

Prescription Requests

With effect from 1st October 2017 patients will no longer be able to order prescriptions over the telephone.  The repeat slips received back from the chemist are to be handed in at Reception or posted to us.  Only in exceptional circumstances i.e. if you are housbound, will we take requests over the phone.  If you have difficulty accessing the surgery please either sign up for My Health Online, where you will be able to order your repeat prescriptions with us directly via the internet, or speak to your local pharmacy.

Out of Hours
Outside normal surgery hours, e.g. evenings, weekends and Bank Holidays, medical care is provided by North Wales Out Of Hours Service (0300 123 5566), the recognised out-of-hours service commissioned by Betsi Cadwalader University Health Board

Home Visits
Our doctors typically see four patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients who are mobile to come to the practice, if at all possible. Request for visits to housebound patients should be made before 11:00am.  Visits will be carried out at the discretion of the doctors.

Patient Registration
If you live in our practice area and would like to register with us, please either complete the on-line form attached or visit us at the surgery to complete a registration form that is available from reception. On the form, you will be able to say which practitioner you would prefer to see. However, you will be registering with the practice rather than an individual GP.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

pad_and_penSuggestions & Complaints

Llys Meddyg aims to give a friendly and professional service to all our patients. Although we are constantly trying to improve our quality of care, we do not always get it right!

If you have any concerns regarding any aspect of our service, please speak with our Practice Manager, Kate Kiddell. Your concerns will be dealt with promptly and confidentially.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at:

Betsi Cadwaladar University Health Board

Ysbyty Gwynedd

Penrhosgarnedd

Bangor, LL57 2PW

 

pdf Click here to download our complaints leaflet



 
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